Grievance Redressal Policy
SLA Resolution Timelines
All grievances are addressed within the following timelines from the date of submission.
| Category | Resolution Deadline |
|---|---|
| Academic (Exam, Evaluation, Grades) | 7 Working Days |
| Administrative (Fee, ID, Documents) | 10 Working Days |
| Infrastructure (Lab, Hostel, Transport) | 15 Working Days |
| Faculty / Staff Conduct | 7 Working Days |
| Examination (Malpractice, Results) | 5 Working Days |
| Ragging / Harassment Mandatory | 24 Hours |
| Financial (Scholarship, Refund) | 15 Working Days |
| Other | 15 Working Days |
Ragging / Harassment grievances are governed by UGC / AICTE regulations and must be addressed within 24 hours.
Escalation Process
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Tier 1
Grievance Redressal Committee (GRC)
Primary point of contact. All grievances are first handled at this level.
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Tier 2
HOD / Department Head
If unresolved within SLA, the grievance escalates to the department head.
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Tier 3
Principal / Director
Final escalation level. Decision is binding.
